FAQ

1. Who can hire fitness equipment?

Individuals over the age of 18 can hire equipment for personal or domestic use. Businesses can also hire equipment for internal use, provided the person placing the order has the authority to act on behalf of the business.

2. How do I place an order?

To place an order:

  • Provide your details at the checkout on our website, including name, date of birth, contact information, and hire location.
  • Confirm whether you are hiring as an individual or a business (if a business, please call us on 0818 333083 or email sales@hire-fitness.ie to discuss your requirements.
  • Agree to the terms and conditions.
    Once your order is received, we’ll send you a proposed contract (e-contract) for confirmation.
  • Please note, we will carry out a soft credit search but this will not affect your credit score.
3. What is the minimum hire period?

The minimum hire period is four weeks. Rental fees are charged in four-week blocks.

4. What happens if I want to cancel my order?

If you’re a consumer, you can cancel within the 14-day cooling-off period. If the equipment has already been delivered, you will need to pay for any usage and cover reasonable collection costs.

5. Can I extend my hire period?

Yes, you can extend your hire period in four-week blocks. You don’t need to do anything in order to continue renting the equipment at the end of your minimum hire period.  Just write to us by email (to sales@hire-fitness.ie) when you wish to cancel, giving us 7 days notice to collect.  Rental fees for any subsequent hire period will apply.

6. How is the equipment delivered and collected?

Equipment is delivered to your specified location during standard business hours (Monday to Friday, 10:00 AM - 4:00 PM) and usually within 3 working days. If delivery or collection is required outside of business hours, we may charge an extra fee but you will be notified if this is the case. At the end of your hire period, we will arrange collection. Equipment must be available for collection at the agreed time.

7. What should I do if the equipment is faulty?

Check the equipment upon delivery and report any defects immediately. If equipment is faulty, we will repair or replace it at no additional cost within seven days.

8. Am I responsible for maintaining the equipment?

Yes, but not in terms of repairs.  You must keep the equipment clean, dry, and in good condition. Any adjustments should follow the user manual’s guidelines, click HERE to view. Regarding any repairs, please see point 7 above.

9. Do I need insurance for the equipment?

Yes, you must insure the equipment for its full replacement value. Alternatively, you can opt for our insurance waiver by paying an additional fee.

10. Can I move the equipment to a different location?

You must get written approval before moving the equipment to a new location. You will also be responsible for any additional collection costs.

11. What if the equipment is lost or stolen?

If equipment is lost or stolen, notify us immediately and, in the case of theft, file a police report. You may be liable for replacement costs.

12. How can I terminate my hire agreement?

You can terminate the agreement:

  • During the 14-day cooling-off period (if you are a consumer).
  • By giving seven days' notice at the end of the minimum or subsequent hire period.
13. How do I make payments?

Payments are made via credit or debit card. Rental fees are payable in advance for each four-week period.

14. What are the weight and usage restrictions?

Ensure all users are within the weight limit specified in the user manual and use the equipment only as intended. Equipment is for indoor use only.  Click HERE to view user manuals.

15. Can I modify or repair the equipment?

No, you may not modify or repair the equipment. Adjustments as outlined in the user manual (click HERE to view user manuals) are permitted. If adjustments or repairs are required, contact us.  All equipment is checked thoroughly prior to delivery to ensure safety and compliance.  Checks include motors, moving parts, computers and electrical safety checks.

16. How do I contact Hire Fitness?

You can contact us via email at sales@hire-fitness.ie or by calling 0818 333083

17. What happens if I breach the terms of the agreement?

If you breach the terms, we may terminate the agreement, and you may be liable for additional costs or damages as outlined in the terms and conditions.

18. How is my personal data handled?

Your data is handled in accordance with our Privacy Policy, available on our website - click: HERE.

IF YOU HAVE A QUESTION THAT IS NOT COVERED ABOVE, PLEASE DON'T HESITATE TO CONTACT US ON 0818 333083 OR DROP US A LINE AT SALES@HIRE-FITNESS.IE