Complaints Procedure

All our consumer hires are protected by the consumer credit act 1995.

Our commitment to you

We want you to be completely happy with our products and service. That is why we are committed to listening to your feedback and resolving your complaints where we can.

Please let us know if you are unhappy

The Director George Crawford is available to discuss your problems and is available from:

  • 09:00 to 18:00 Monday to Friday

Telephone number: 0818 333083

How can I complain?

Please let us know if you are unhappy. At Hire Fitness Ireland we strive to provide excellent service at all times, but occasionally we may not always get things right first time. If this is the case please let us know:

By telephone:

If you are dissatisfied with our service for any reason and wish to let us know, please feel free to contact our Ireland Manager on 0800 612 6822 who is responsible for a full investigation.

In writing:

Please address all written correspondence by email to George Crawford at george@hire-fitness.ie

Please note that additional personal information should not be included in email messages for security reasons. We will respond by telephone or email for the same reason.

What we will need from you

To help us investigate and resolve any issues or concerns that you may have please provide the following information:

  • Your full name, address, and a daytime telephone number
  • Full details of your concern

How long will it take?

We will always try to resolve your concerns immediately. However, if we are not able to resolve your complaint within five working days we will write to you to tell you:

  • Who is dealing with your complaint
  • When we will contact you again

We will contact you regularly until your complaint has been resolved. If your complaint is particularly complex, it may take longer to resolve. If a resolution has not been reached by the end of eight weeks we will:

  • Refer your complaint to the Hire Fitness Company Secretary for investigation who will send you the Hire Fitness ‘Final Response’ Letter. This will explain our final position.
    At this stage, you will also receive a leaflet explaining your referral rights to the Financial Services and Pensions Ombudsman. For more information please refer to https://www.fspo.ie/

If you are not satisfied

If you feel that we have not resolved the situation to your satisfaction, please contact the person or department that handled your concerns. Together, you can then agree on what to do next. If you are still dissatisfied, you can request a review from the Financial Services and Pensions Ombudsman.

You can find contact details here:  https://www.fspo.ie/make-a-complaint/how-to-make-a-complaint-to-the-fspo/