Price match, customer service and money back guarantee

Price Match

Here at Hire Fitness we strongly believe in excellent quality and value for money. To ensure you are receiving the best price available we have a price match promise which means we will match any cheaper quote you receive from other companies that deliver in your area. If you do happen to find a cheaper quote please email or call us on 1890 987876 with full details and a copy of the quote and we will be more than happy to match it.

Money Back Guarantee

We are extremely proud to say that our main focus as a company is on great customer service, a first class product range and unbeatable prices. We are highly confident that all our customers love their fitness equipment and are more than happy with the entire Hire Fitness experience. However, we are also happy to hear when customers are not entirely happy for any reason and welcome the opportunity to put things right. We provide regular servicing and maintenance on all our equipment to ensure it is delivered to you in first class condition, however, if something does go wrong at any time, please just give us a call and we will come and fix it at a time convenient to you or replace it with a new one if necessary.

If for whatever reason you are not 100% happy with your equipment within 5 days of receiving it and we do not have a suitable alternative, we will happily provide a full refund.

Safety checked

You're Safe with Hire Fitness

At Hire Fitness, we believe safety is imperative. We go way above the minimum standards set by the law and ensure we operate to the highest standard possible.

All our fitness equipment technicians go through extensive initial and ongoing training throughout their time with us and all adhere to the strict procedures set out in our operating manual. We ensure all our technicians are fully qualified to test the electrical elements in all equipment.

Before we hire out any of our equipment, it undergoes a gruelling 15 point pre-delivery inspection and service, to ensure that every possible point of safety and equipment performance is covered.

We check the functions of all computers, frames, motors and the entire electrical system. We also give the equipment and power leads a full electrical safety test with our fully calibrated electrical testing equipment to guarantee that the equipment is completely safe for you and your family to use. If you decide to take out a longer term hire, we will continue to check the equipment on a regular basis to ensure these high standards of safety are continuously met.

Hire Fitness are extremely proud of the excellent level or maintenance we provide on our equipment and we will provide each customers with a copy of the pre-delivery safety inspection when the goods are delivered.

In case of any unexpected incident each of our operating offices has a minimum of £3 million public and product liability covers as all professional organisations need to have this.

You’re in safe hands with Hire Fitness.

Fast Delivery & Installation

To ensure you get the fastest and most professional delivery service we do not use couriers to deliver your equipment, we use our own network of local Hire Fitness franchises.

After receiving your order we will call you and make sure to agree on a mutually convenient time to deliver the equipment directly to you. We always aim to deliver within 3 working days, however with the exception of rural areas or special delivery as these can sometimes take a little longer.

Before we are due to arrive to deliver your goods please have a think about where the equipment is going to be positioned and make sure there is easy access and plenty of space for our delivery team to manoeuvre the equipment into position. It will need to be positioned near a power socket or extensive lead and the area must be dry and covered at all times. We advise you think about where in your home you will be highly motivated to exercise whether that’s in a dry summer house or in view of a tv.

If the equipment needs to be taken upstairs during delivery, please let us know beforehand so we can make sure we have the appropriate manpower on the day of delivery. It may be useful to have a backup location in case our expert delivery team advise the original position is not convenient. Please note that some of our heavier equipment (e.g. vibration plates and heavier treadmills) may not be able to be taken upstairs. If for some reason the equipment needs to be taken apart to position it for you, there may be an extra charge.

Price Match Terms and Conditions * In order to qualify for our Hire Fitness price match promise, the item you're hiring should be of exactly the same standard and the delivery and installation terms should be the same. *We will need to see the competitive quote. *And warranties should be for exactly the same length of time and the same terms to qualify. *To qualify for price match, you should make your request at the time of booking (prior to delivery).

Money Back Guarantee Terms and Conditions *You should apply for a refund in writing to your local Hire Fitness office or to Head Office. *Refunds apply only to hire fees and not to any delivery or collection fees. *This offer does not affect your consumer rights.


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